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Patron Services and Information

Patron Services and Information

The Stephen Sondheim Center for the Performing Arts Ticket Office is located inside the Fairfield Arts and Convention Center lobby. Hours are 12 p.m. to 5 p.m. Monday through Friday and two hours prior to all performances. The ticketing fulfillment options include Ticket Office sales, telephone orders, online purchasing and print-at-home option. Tickets may be purchased online here until one hour before curtain of the particular performance. Tickets purchased online and over the phone may be picked up at the Ticket Office will call window at any time during Ticket Office hours or two hours prior to the performance.

Accessible Seating

The Fairfield Arts and Convention Center offers a limited number of accessible seating at the Sondheim Center for the Performing Arts. A wheelchair is available for use by patrons. Please contact the Fairfield Arts and Convention Center Ticket Office to request the accessible seating options. The accessible seating is limited so you are encouraged to purchase the accessible seating tickets in advance.

Arrival Time

Please arrive early out of respect for the performers and audience members. The Fairfield Arts and Convention Center will open two hours prior to curtain and the Sondheim Center will open thirty minutes prior to curtain. Latecomers will be asked to wait in the lobby and will be ushered to their seats during an appropriate pause in the performance.
 

Animal Policy

No animals allowed except service animals.

Cameras

The use of cameras, both video and still, or any other recording device is prohibited.

Cellular Phones / Pagers

To eliminate disruptions by cellular phones and pagers, these devices should be turned off or turned to silent mode during all performances at the Sondheim Center.

Children

Parents should use discretion in deciding which events are appropriate for their children. To encourage families to experience the arts with their children, the Fairfield Arts and Convention Center often offers discounts to youth 18 years of age and younger. All children sitting in their own seats require tickets.

Corporate Partnerships and Sponsorships

The Fairfield Arts and Convention Center is pleased to offer a variety of partnership and sponsorship opportunities for high-impact, repeat visibility in front of a captive audience from one performance to a season's worth of shows with the Sondheim Center Artist Series. This unique partnership between your business and the Fairfield Arts and Convention Center is delivered through a comprehensive marketing campaign.

The Fairfield Arts and Convention Center is excited about the 2013-2014 Sondheim Center Artist Series and invites you to join us in presenting the finest in dance, dance, comedy, acrobats, illusion and musical theater. The Fairfield Arts and Convention Center is proud to continue the tradition of welcoming national touring performances to the Sondheim Center stage that amaze, entertain and inspire and we want you to be part of the action.  For more information on partnership opportunities, call Rustin Lippincott, Executive Director, 641-472-2000 or email.

Dress Code

Guests often wear both formal and casual attire to attend performances at the Sondheim Center, and all is welcome. Attire often varies by performance type.

Due to acoustical design of the heat and air conditioning system, cool breezes can sometimes be experienced during a show. Guests are welcome to bring a light jacket or sweater to help accommodate.

If you have a specific concern, please contact any Fairfield Arts and Convention Center employee.

Exchanges / Refunds

The Sondheim Center is unable to issue any refund or exchanges.

First Aid

First aid supplies are available upon request. Please ask any usher or staff member for assistance.

Food and Beverages

A full beverage service and light snacks are available for purchase during intermissions at most events in the Atrium. Only bottled water is allowed inside the Sondheim Theater. Drinks are now allowed in the theater with our great non-spill cups! The Fairfield Arts and Convention Center is excited to partner with HyVee to offer non-spill beverage cups available at the concession stand before performances and during intermission.

Give the Gift of Entertainment

Don't know what to get that special person? Give them a Fairfield Arts & Convention Center gift certificate. Gift certificates can be used during the Artist Series and all other performances and events. Please call the Sondheim Center for the Performing Arts Ticket Office, 641-472-ARTS (2787) for more information.

Lobby and Atrium

The Fairfield Arts and Convention Center Atrium and Sondheim Center lobby are open to the public during the regular business hours of 8:30 a.m. - 5 p.m.

Lost and Found

Please give all found items to ushers or staff. If you've lost an item, contact the Ticket Office for assistance.

Payment Options

The Fairfield Arts and Convention Center gladly accepts cash, personal checks, VISA, MasterCard and Discover. Checks should be made payable to FACC.

Re-Entry

If you leave the Sondheim Theater, please make sure to have your ticket with you.

Reserve the Fairfield Arts and Convention Center

Host your special event at the Fairfield Arts and Convention Center. The Lobby, Atrium, Expo Hall, Executive Conference Room, Dick and Judy Smith Meeting Room and Cambridge Investment Research Meeting Room are available for meetings, special events or entertaining. For information about rental policies and rates, call Tara Gent, Marketing and Event Manager, 641-472-2000.

Restrooms

The restrooms are available in the atrium of the Fairfield Arts and Convention Center and are handicap accessible.

Special Services for Patrons

The staff and volunteers of the Fairfield Arts and Convention Center are always ready to serve and assist our patrons. Please let the Ticket Office staff know of your request when placing your ticket order.

Weather

In most cases, all shows will run as scheduled, regardless of weather. Any exception will be announced on the Fairfield Arts and Convention Center website and will be communicated via public media outlets.

Ticket Office Information and Hours

The Stephen Sondheim Center for the Performing Arts Ticket Office is located inside the Fairfield Arts and Convention Center lobby. Hours are 12 p.m. to 5 p.m. Monday through Friday and two hours prior to all performances. The ticketing fulfillment options include Ticket Office sales, telephone orders, online purchasing and print-at-home option. Tickets may be purchased online here until one hour before curtain of the particular performance. Tickets purchased online and over the phone may be picked up at the Ticket Office will call window at any time during Ticket Office hours or two hours prior to the performance.

Become a Member

We’ve made it easy to become a Member by completing the form below. A member from the Fairfield Arts & Convention Center will contact you to arrange and process your membership payment.